Shipping Policy

As a small family business, we would like to thank you for your order with vitaliclondon.com. We want to make sure you have the best possible experience with us, from the moment you place your order to delivery. That's why we've created these shipping guidelines so you can buy with confidence.

We typically charge £4.95 for shipping per item, but guess what? We're running a special promotional sale right now! 🎉 Shipping costs are free, but if you wish to return the item you are responsible for the return costs. Keep this in mind when purchasing multiple products that you may want to try but not keep. 

We are dedicated to providing you with an exceptional shopping experience, including prompt and reliable shipping services. Please review our shipping policy below for detailed information on how we handle deliveries within the UK and internationally.

Shipping Rates and Delivery Times

  • FREE Standard Shipping (7-14 Business Days): Available on all orders. Order processing is included in this timeframe.

Order Processing

  • Orders are processed and dispatched within 3-4 business days.
  • Orders placed on weekends or public holidays will be processed the next business day.
  • Once your order has been dispatched, you will receive an email notification with tracking information.

Note: Due to our rapid growth, we are in the process of moving to a new warehouse. As a result, some products may experience a slight delay, with a delivery time of 20 to 25 working days. Thank you for your understanding.

Delivery Information

  • UK Delivery: We deliver to all addresses within the UK, including mainland UK and Northern Ireland.
  • International Delivery: We offer standard international delivery to select countries. Delivery times for international orders may vary based on the destination.
  • Please ensure that your delivery address is correct and complete to avoid delays.
  • Once an order has been placed, we are unable to make changes to the delivery address or order details. If you realize there is an error in your order, please contact our customer service team as soon as possible. We will do our best to assist, but we cannot guarantee changes can be made after the order has been confirmed.

Tracking Your Order

  • You will receive a tracking number via email after placing your order. Use the tracking number to monitor your order’s progress.
  • Please note it may take up to 6 days after placing your order for the tracking number to become active and be sent to you. If your tracking number does not show any updates within this time frame, please contact us at hello@vitaliclondon.com for further assistance.

Delivery Issues

  • If you have not received your order within the estimated delivery time, please check your tracking information for updates.
  • For any delivery issues or concerns, contact our customer service team at hello@vitaliclondon.com. We will work diligently to resolve the matter.

Returns and Exchanges

  • We do not offer exchanges. If you wish to return an item, please refer to our Returns Policy for information on how to return a product.

Cancelling an order

  • You have a one-hour window to cancel your order, starting from the moment the order is placed. During this timeframe, cancellations can be made without any penalties or charges. After the one-hour period has passed, the order will be processed and sent for fulfillment, and cancellations may no longer be possible. We encourage our customers to review their order details carefully and act promptly if any changes are needed.

The Origin of our Products

At Vitalic London, we work with a global network of suppliers, many of whom come from Asia, to offer you quality products at competitive prices. We understand that you may have questions about the origin of our products, but we assure you that we follow strict international standards. Every product is carefully inspected and tested before shipping, and we only work with trusted manufacturers who are committed to excellent quality. Our goal is to offer you the most beautiful products that you cannot find only in stores, at the best price. Your satisfaction and peace of mind are our top priority.

Contact Us

If you have any questions or need further assistance, please do not hesitate to contact our customer support team at hello@vitaliclondon.com.

Thank you for shopping with us. We are here to ensure you have a smooth and enjoyable shopping experience. 

Much love,

Vitalic London

THANK YOU FOR SHOPPING WITH US #vitalic family

We are truly grateful for every item ordered by our beloved customers. Whenever a new order is being prepared for delivery, we send good thoughts into the universe for the customer who will be receiving that specific order. #WESENDLOVE