Shipping Policy

 

We are dedicated to providing you with an exceptional shopping experience, including prompt and reliable shipping services. Please review our shipping policy below for detailed information on how we handle deliveries within the UK and internationally.

Shipping Rates and Delivery Times

  • FREE Standard Shipping (6-14 Days): Available on all orders. Order processing is included in this timeframe.

Order Processing

  • Orders are processed and dispatched within 3-4 business days.
  • Orders placed on weekends or public holidays will be processed the next business day.
  • Once your order has been dispatched, you will receive an email notification with tracking information.

Delivery Information

  • UK Delivery: We deliver to all addresses within the UK, including mainland UK and Northern Ireland.
  • International Delivery: We offer standard international delivery to select countries. Delivery times for international orders may vary based on the destination.
  • Please ensure that your delivery address is correct and complete to avoid delays.
  • Once an order has been placed, we are unable to make changes to the delivery address or order details. If you realize there is an error in your order, please contact our customer service team as soon as possible. We will do our best to assist, but we cannot guarantee changes can be made after the order has been confirmed.

Tracking Your Order

  • You will receive a tracking number via email after placing your order. Use the tracking number to monitor your order’s progress.
  • Please note it may take up to 6 days after placing your order for the tracking number to become active and be sent to you. If your tracking number does not show any updates within this time frame, please contact us at hello@vitaliclondon.com for further assistance.

Delivery Issues

  • If you have not received your order within the estimated delivery time, please check your tracking information for updates.
  • For any delivery issues or concerns, contact our customer service team at hello@vitaliclondon.com. We will work diligently to resolve the matter.

Returns and Exchanges

  • We do not offer exchanges. If you wish to return an item, please refer to our Returns Policy for information on how to return a product.

Contact Us

If you have any questions or need further assistance, please do not hesitate to contact our customer support team at hello@vitaliclondon.com.

Thank you for shopping with us. We are here to ensure you have a smooth and enjoyable shopping experience. 

Much love,

Vitalic London